Service Appointment Coordinator

Bob Maxey Lincoln is currently seeking a dependable and customer-focused Service Appointment Coordinator to join our team. This role is responsible for coordinating and managing off-site vehicle service appointments for our mobile service unit and out in house service department. You’ll serve as the key point of contact between the customer and technician, ensuring a smooth, professional, and efficient service experience whether at the customer’s home, business, or fleet location for our mobile service unit. 

Responsibilities

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  Serve as the primary point of contact for all mobile service customers

  
  


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  Schedule and coordinate mobile service appointments efficiently

  
  


• Schedule appointments for our service department efficiently.


• Track your number of out going calls for review.  


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  Conduct walkarounds and vehicle intake at the customer’s location when necessary

  
  


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  Communicate clearly with customers about service needs, estimates, and next steps

  
  


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  Document customer concerns, review work orders, and obtain approvals for additional services

  
  


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  Ensure proper follow-up after services are completed

  
  


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  Assist with mobile service van inventory management and preparation

  
  


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  Work closely with technicians and the fixed ops team to ensure seamless communication and workflow

  
  


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  Promote dealership services and build lasting relationships with mobile service clients
  
  

  
  

Qualifications

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  Previous experience as a service advisor or in a customer-facing automotive role preferred

  
  


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  Strong communication, time management, and organizational skills

  
  


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  Ability to work independently while maintaining professionalism and accountability

  
  


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  Familiarity with dealership DMS systems is a plus but not required

  
  


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  Valid driver’s license and clean driving record required

  
  


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  Ability to multitask and adapt in a fast-moving environment

  
  


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  A customer-first attitude with a passion for delivering high-quality service
  
  

  
  

Benefits

• Medical, Dental & Vision Insurance


• 401K Plan


• Paid vacation
  


• Short/Long Term Disability
  


• Growth opportunities 
  


• Paid Training/Schooling
  


• Employee vehicle purchase plans
  


• Family owned and operated
  


• Long term job security
  


• Discounts on products and services

Bob Maxey Lincoln is an equal opportunity employer. We are committed to fostering an inclusive and respectful workplace where all employees and applicants are treated fairly. We do not tolerate discrimination based on race, religion, gender, age, disability, sexual orientation, veteran status, or any other protected characteristic under applicable law.