Service Appointment Coordinator

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the customers and our service department. You will assist the customer with questions regarding service appointments, parts and transportation options.

If you are looking for an opportunity to work for a fast growing, family owned dealership, Cavalier Ford Lincoln is for you!  Cavalier Ford Lincoln is always looking for a qualified individuals to join our sales and service teams to help handle the overflow of work we are experiencing. 

At Cavalier Ford Lincoln, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  At Cavalier Ford Lincoln, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs.

What We Offer

• 
  
  Medical and Dental
  
  


• 
  
  401K Plan
  
  


• 
  
  Paid time off and vacation
  
  


• 
  
  Growth opportunities
  
  


• 
  
  Paid Training
  
  


• 
  
  Employee vehicle purchase plans
  
  


• 
  
  Family owned and operated
  
  


• 
  
  Long term job security
  
  


• 
  
  Health and wellness
  
  


• 
  
  Flexible Work Schedule
  
  


• 
  
  Saturday Lunches
  
  


• 
  
  Discounts on products and services
  
  

Responsibilities

• Answer customer calls and establish follows-up with service appointments


• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates


• Reach out to customers once their parts arrive


• Follow up with leads that are not ready to make an appointment or no-show


• Utilize CRM tracking system daily

Qualifications

• At least one previous role based in strong customer service experience


• Team player attitude


• Prompt and courteous


• Enthusiastic personality


• Must have strong computer skills


• Willing to submit to a pre-employment background check & drug screen