Service Appointment Coordinator

Position Summary

The Head Appointment Coordinator serves as the first point of contact for our Service Department and plays a critical leadership role in scheduling, customer communication, and driver coordination. This position ensures smooth daily operations by managing appointments, overseeing drivers, and delivering exceptional customer service.

Key Responsibilities

• Customer communication


• Greet customers as they walk in the door and direct them to where they need to go


• Answer incoming customer calls


• Scheduling service appointments


• Manage vehicles towed into dealership


• Manage a small group of pick up and delivery drivers

Qualifications

• Strong communication and customer service skills.


• Highly organized with strong attention to detail.


• Ability to multitask in a fast-paced environment.


• Leadership and team coordination skills.


• Professional demeanor and problem-solving mindset.

Preferred Experience

• Experience managing schedules


• Customer service experience


• Leadership experience

Benefits

• Medical and Dental Insurance


• Voluntary Insurance (life, disability, etc.)


• 401(k) Plan with Company Match


• Paid Time Off


• 7 Paid Holidays


• Employee discounts on Parts, Service and Vehicle purchases


• Paid Training