Service Appointment Coordinator

Kruse Motors is looking to hire a Service BDC Representative! The Service BDC is responsible for managing inbound and outbound communications for the service department, scheduling service appointments, and delivering an exceptional customer service experience. This role serves as the first point of contact for customers and plays a critical role in driving service traffic and retention. 

Primary Responsibilities include, but are not limited to:

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  Answer incoming calls, emails, and online inquiries in a timely and professional manner

  
  


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  Schedule, confirm, and follow up on service appointments

  
  


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  Conduct outbound calls for appointment reminders, missed appointments, and service follow-ups

  
  


• Work closely with service advisors to ensure a seamless client experience


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  Handle customer concerns professionally and escalate when necessary

  
  


• Follow dealership scripts, processes, and customer service standards

Skills & Qualifications:

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  Valid drivers license

  
  


• High school diploma or equivalent (preferred)


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  Strong communication and interpersonal skills

  
  


• Ability to multitask in a fast paced environment


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  Strong time management and organizational skills

  
  


• Positive attitude with a strong focus on customer service skills

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  Problem-solving abilities

  
  

Benefits:

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  Health, Vision, and Dental Insurance

  
  


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  401K with employee match 

  
  


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  Paid time off

  
  


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  Career advancement opportunities

  
  


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  Employee discounts

  
  


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  Family owned and operated

  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.