Service Appointment Coordinator

ALL FULL TIME EMPLOYEES ENJOY A FULL BENEFIT PACKAGE! See below for more!

Kalispell Ford is looking for candidates who want to grow within the auto industry and provide communication and customer service to our community. Individuals who can be adaptable in a fast-paced environment will join a strong team atmosphere, where the focus is providing excellent customer service by phone. 

You may be a good fit for this role if you are motivated and skilled in multitasking to support our Service department!  In this position you will be responsible for answering inbound phone calls, responding to customers in a timely manner, and scheduling appointments. Bring your positive attitude and customer service mindset and join an energetic environment that balances teamwork and independence.

WHAT WE OFFER

• $18-22 per hour PLUS bonus program!


• Full Time 


• Schedule Monday through Friday with rotating Saturday (mid weekday off)


• Medical, Dental, & Vision Plans


• Opportunities for advancement


• Sick & Vacation Time


• 401(k) Coordination and Matching


• Employee Discounts on products/services

WHAT YOU'LL DO

• Answer phones in a professional and courteous manner, with a goal of setting an appointment with the customer at the dealership


• Ensure that all communications via phone, text, email or in person is professional and courteous


• Accomplish the forecast that has been established by the Service Drive Manager and the Service Manager


• Acknowledge customers who are waiting


• Perform any and all other related duties as required and assigned


• Maintain a professional image and appearance in the workplace

WHAT YOU'LL NEED

• General knowledge of vehicle equipment 


• Strong organizational skills and patience


• Keyboard skills & comfort with computers


• Competent phone skills

You might be an excellent candidate for this opportunity if you have experience in call center, customer service, automotive industry, Toyota, Ford, Volkswagen (VW), service; have performed roles similar to Service, Administrative Assistant, Office Assistant, Customer Service Representative, Scheduler, Coordinator, Clerk, Associate, Customer Service Specialist, Customer Relations, Client Care, Business Development etc.