Service Appointment Coordinator

As a Call Center Service Appointment Coordinator, your responsibilities include answering & making phone calls, texts, online chats, and emails from customers interested in servicing a vehicle at your car dealership.  Topics to discuss with customers include open safety recalls, vehicle concerns to repair, and informing customers of necessary maintenance to be performed. In many instances, you are the first point of contact with potential customers and answer questions, and provide assistance as needed.  Pay  is $3,500-$5,500 monthly.  Variance based on individual & team productivity and performance.

Benefits

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  Competitive Pay

  
  


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  Medical, Vision, Dental

  
  


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  401(k) Retirement Plan

  
  


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  Group Life Insurance

  
  


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  Flexible Spending Account

  
  


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  Paid Vacation

  
  


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  Employee Discounts

  
  

Responsibilities

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  Meet and greet customers in a professional manner on the phone

  
  


• Provide basic information to callers who have general inquiries


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  Handle customer complaints with integrity and poise

  
  

Qualifications

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  Excellent communication and organizational skills

  
  


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  Experience using Microsoft Office suite

  
  


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  Ability to work effectively with customers, and employees while handling multiple tasks simultaneously

  
  


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  Willing to submit to a drug screen & background check

  
  

About Us

The Norton Family has been handling Oklahoma’s automotive needs since 1928, and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth, training, and advancement. All you need is the same commitment to excellence we have for our customers!

Physical Requirements

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  The physical requirements of the position are MEDIUM in intensity. 

  
  


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  Must be able to sit/stand/walk for long periods of time.

  
  


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  Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely.

  
  


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  Constant – Reaching, sitting, standing, walking, grasping, feeling, talking, hearing. 

  
  


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  Frequent – Repetitive motion.

  
  


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  Occasional – Balancing, kneeling, crouching, pushing, pulling, lifting up to 20 lbs. 

  
  

Physical Working Conditions

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  This position is subject to inside and outside environmental working conditions including but not limited to temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operating an auto dealership. 

  
  

Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state, or local laws.