Service Appointment Coordinator

Position Overview

The service appointment coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department.

What are the day-to-day responsibilities?

• Ask the customer qualifying questions to uncover needs and directs calls appropriately
• Ensures that service consultants receive messages promptly
• Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
• Provide reporting to dealership management
• Collect retail charges from the customer in cash, check or authorized charge account
• Provide customers with the proper change and/or receipt
• Properly process and document charge purchases according to the policies established by the Controller
• Close all internal repair orders promptly and route to Billing Clerk for processing
• File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files

What are the requirements for this job?

• High School Diploma or Equivalent
• One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience
• Ability to read, write, add, subtract, divide and comprehend written instructions and information
• 6-12 months previous work experience (preferred)
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills
• Previous industry experience (preferred)