Join the Tom Kadlec Kia Team as a Service Appointment Coordinator (BDC)!

For decades, Tom Kadlec Kia has proudly served the Rochester community. We’re more than just a dealership — we exist to help our family, friends and community enjoy life at every stage. Now, we’re looking for an energetic, customer-focused Service Appointment Coordinator (BDC) to join our growing team!

If you’re motivated, love connecting with people, and want a career that grows with you, this is your chance to shine. Step into your future with Tom Kadlec Kia, now operating from our brand new, state-of-the-art dealership!

Pay: $20.00 – $22.00/hour + bonus opportunities

Why You’ll Love Working Here

At Tom Kadlec Kia, you’re not just an employee — you’re part of a team that invests in YOU.

• 
  

  401(k) with Company Match – Traditional & Roth options

  
  


• 
  

  Generous Paid Time Off – Enjoy vacation days, sick leave, and work-life balance

  
  


• 
  

  Comprehensive Insurance Coverage – Including medical, dental, and vision plans

  
  


• 
  

  Employer-Paid Life Insurance – Protection for you and peace of mind for your loved ones

  
  


• 
  

  Short-Term & Long-Term Disability Coverage – We've got your back when life throws a curveball

  
  


• 
  

  Critical Illness & Accident Insurance – Additional protection when you need it most

  
  


• 
  

  Flexible Spending (FSA) & Health Savings Accounts (HSA) – Tax-advantaged ways to manage health costs

  
  


• 
  

  24/7 Employee Assistance Program – Confidential support for life’s challenges (up to 10 sessions per year)

  
  


• 
  

  Employee Discounts – Save on vehicles, service, and parts

  
  


• Financial Planning Resources 


• 
  

  Supportive, Experienced Management – Work with professionals who care about your success

  
  


• 
  

  Positive Team Culture – Clean, friendly, and collaborative work environment

  
  


• Paid, Hands-On Training – Learn and grow with industry-leading training and support


• 
  

  Competitive Pay Plan – Earn what you're worth with a strong, performance-based pay structure

  
  


• Opportunities to Advance – A place to build your career and grow with us


• Closed on Sundays – Dedicated time off for rest and family

What You’ll Do

As a Business Development Coordinator, you’ll be the friendly voice and trusted connection for our service customers:

• 
  

   Handle inbound calls & make outbound appointment reminders

  
  


• 
  

  Reach out for service needs (recalls, recommended services, special orders, declined work, etc.)

  
  


• 
  

  Respond to service leads by phone, text, and email

  
  


• 
  

  Connect with customers, identify their needs & build trust

  
  


• 
  

  Update and manage the Service CRM

  
  


• 
  

  Book and reschedule service appointments in line with manufacturer guidelines

  
  


• 
  

  Help customers by directing them to the right person or department

  
  


• 
  

  Stay sharp with training & industry knowledge

  
  


• 
  

  Add value, share successes, and grow as part of a winning team

  
  

What We’re Looking For

We’re seeking a go-getter who thrives in a fast-paced, team environment:

• 
  

  Strong communication & customer service skills (a must!)

  
  


• 
  

  Goal-oriented, self-motivated, and adaptable

  
  


• 
  

  Ability to multitask and stay organized

  
  


• 
  

  Prior BDC, call center, sales, or customer service experience preferred

  
  


• 
  

  Eager to learn, grow, and contribute to a positive team culture

  
  

If you’re ready to bring your energy, customer-first mindset, and drive for success — we want to meet you!

Apply today and take the next step in your career with Tom Kadlec Kia.