Service Appointment Specialist

Full-Time Service Appointment Specialist

DeVoe Automotive Group | Naples, FL | Family-Owned Dealership

DeVoe Automotive Group is hiring a Full-Time Service Appointment Specialist to join our growing Business Development Center (BDC) team.

We are a family-owned and operated automotive dealership group committed to excellence, integrity, and long-term career growth. If you have strong customer service skills, thrive in a fast-paced environment, and enjoy helping people, this could be the right opportunity for you.

At DeVoe Automotive, we believe in doing the right thing, passionately caring for our customers and team, working together, and striving for excellence every day.

Why Join DeVoe Automotive?

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  Competitive weekly pay

  
  


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  Full-time, stable position

  
  


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  Closed on Sundays for work-life balance

  
  


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  Family-owned company that values long-term team members

  
  


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  Career growth opportunities within the automotive industry

  
  


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  Supportive, team-oriented work environment

  
  

Position Overview

The Service Appointment Specialist supports our Service Department by managing inbound calls, scheduling service appointments, and maintaining accurate customer records in our CRM system.

This role is ideal for someone with experience in:

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  Customer service

  
  


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  Call center or high-volume phone environments

  
  


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  Automotive dealership BDC

  
  


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  Administrative or appointment scheduling roles

  
  

Key Responsibilities

Customer Service & Inbound Calls

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  Answer high-volume inbound phone calls in a professional and friendly manner

  
  


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  Provide accurate information regarding automotive service needs

  
  


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  Deliver an exceptional customer experience

  
  

Appointment Scheduling

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  Schedule and confirm service appointments

  
  


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  Coordinate with service advisors and technicians

  
  


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  Ensure proper documentation of customer concerns

  
  

CRM & Lead Management

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  Enter and update customer information in dealership CRM software

  
  


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  Track communication history and appointment status

  
  


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  Maintain accurate data to support service operations and follow-up

  
  

Qualifications

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  1+ year experience in customer service, call center, BDC, or administrative support preferred

  
  


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  Strong communication and interpersonal skills

  
  


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  Ability to manage high call volume while maintaining quality service

  
  


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  Strong data entry and computer skills

  
  


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  Experience using CRM software preferred

  
  


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  Detail-oriented with strong organizational skills

  
  


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  Sales-driven mindset with a focus on customer satisfaction

  
  


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  Must pass background check and pre-employment drug screening

  
  

About DeVoe Automotive Group

We are a family-owned automotive dealership group built on integrity, teamwork, and long-term relationships. Our mission is to provide seamless automotive solutions while creating a workplace where team members can build lasting careers.

DeVoe Automotive Group is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind and are proud to be a Drug-Free Workplace.