Service Assistant

The Loaner Agent/Service Assistant is responsible for managing the loaner vehicle process, coordinating with guests, and assisting with the daily operations of the dealership service department. This role ensures guests have a seamless experience when their vehicle is being serviced by providing them with loaner vehicles, handling paperwork, and offering outstanding guest service.

Key Responsibilities:

1. 
   

   Loaner Vehicle Management:

   
   
   
   
   • Coordinate and manage loaner vehicle availability for guests whose vehicles are in service.
   
   
   • Ensure loaner vehicles are clean, fueled, and in good working condition before being issued to guests.
   
   
   • Maintain an organized log of active contracts ensuring that they are not aging and still active 
   
   
   • Track the status of loaner vehicles to ensure guest accommodation
   
   
   
   


2. 
   

   Customer Service:

   
   
   
   
   • Greet guests when they drop off their vehicles for service and explain the loaner vehicle process.
   
   
   • Assist guests with any questions or concerns about the loaner vehicle and assist with service appointments.
   
   
   • Provide a welcoming and helpful environment for all guests of the dealership 
   
   
   
   


3. 
   

   Paperwork and Documentation:

   
   
   
   
   • Prepare and manage loaner agreements and ensure all necessary paperwork is completed correctly.
   
   
   • Collect guest identification, insurance information, and credit card details for loaner vehicle contracts
   
   
   
   


4. 
   

   Collaboration with Service Department:

   
   
   
   
   • Work closely with service advisors to coordinate loaner vehicle needs and availability.
   
   
   • Assist with the scheduling and communication of service appointments.
   
   
   • Coordinating "weowes" in a timely manner, ensuring accuracy and efficiency
   
   
   • Writing purchase orders with precision and attention to detail, maintaining proper documentation
   
   
   • Answering the phone professionally and promptly, providing assistance to customers and directing calls as needed.
   
   
   • Assist with remote guest experiences by delivering loaners to guests home or place of business and picking up their vehicle
   
   
   
   


5. 
   

   Vehicle Maintenance:

   
   
   
   
   • Ensure loaner vehicles are properly maintained, regularly cleaned, and inspected for safety and operational standards.
   
   
   • Report any damages or maintenance issues with loaner vehicles to the service manager 
   
   
   
   

Required Skills and Qualifications:

• High school diploma or equivalent; additional education or certifications in automotive service is a plus.


• Strong guest service skills, with the ability to communicate effectively and professionally.


• Organizational skills with the ability to manage multiple tasks simultaneously.


• Basic knowledge of automotive terminology and vehicle maintenance.


• Valid driver’s license and clean driving record.


• Ability to work in a fast-paced, team-oriented environment.


• Attention to detail and accuracy in handling paperwork and vehicle management.

Preferred Skills:

• Previous experience in a dealership or service department.


• Experience handling rental or loaner vehicles.