Service Assistant

Service Assistant

Location: Houston, TX
Industry: Material Handling (Forklifts, Equipment, Parts & Service)
Reports To: Service Manager

Position Summary

The Service Assistant supports the Service Department by coordinating administrative functions, assisting technicians and customers, and ensuring smooth daily service operations. This role is critical in a fast-paced, growth-oriented material handling environment where equipment uptime and customer responsiveness are key.

The ideal candidate is organized, detail-oriented, customer-focused, and comfortable working in a hands-on industrial setting.

Key Responsibilities

• Support Service Manager with daily scheduling and work order coordination


• Assist with the following:
  
  
  
  • Open, process, and close service work orders accurately and timely
  
  
  • Communicate with customers regarding service status, updates, and follow-ups
  
  
  • Assist technicians with parts lookup, paperwork, and documentation
  
  
  • Coordinate warranty claims and service documentation
  
  
  • Maintain service records and ensure accurate data entry
  
  
  • Support billing coordination with Accounting
  
  
  • Track technician time, service metrics, and department reporting
  
  
  • Assist with inventory and parts coordination as needed
  
  
  
  

Qualifications

• 5+ years administrative experience (service department experience preferred)


• Experience in material handling, automotive, heavy equipment, or industrial service environment a plus


• Strong organizational and multitasking skills


• Proficiency in Microsoft Office (Excel, Outlook, Word)


• ERP or service management software experience preferred


• Strong communication skills (phone and email professionalism)


• Ability to work in a fast-paced, team-oriented environment

Key Competencies

• Self-starter (limited bureaucracy, high accountability environment)


• Comfortable wearing multiple hats


• Customer-service mindset


• Sense of urgency


• Team player with cross-department collaboration

Compensation & Benefits 

• Competitive hourly wage based on experience


• Health, dental, and vision insurance


• PTO and holidays


• Career advancement opportunities in a growing company 


• 401(k)

Join HTX Material Handling and be the face of dependable support in Texas. If you're passionate about delivering solutions and value to customers across parts, service, rentals, and used equipment — we want to hear from you.