Service Assurance Technician

Service Assurance Technician

Omni Fiber provides a variety of perks and benefits:

Compensation

• Competitive Pay


• 401(k) with Employer Matching Contribution up to 4%


• Professional Development Reimbursement and Advancement Opportunities.

Time off

• Company Paid Holidays (8 days)


• Floating Holidays (3 days)


• Paid Time Off (15 days)

Benefits

• Medical, Dental, and Vision


• Life Insurance and Short-Term Disability


• HSA enrollment option with Employer Contribution


• Monthly internet and cell phone allowances


• Mileage reimbursement


• Paid company training

About the position:

The Service Assurance Technician will be directly involved with engineering residential, business and MDU deployment. You will work closely with construction upon FDH launches to ensure a smooth launch. This position will be responsible for the locating of our fiber optic lines as needed.

What you will do:

• Locate fiber optic lines throughout our entire plant.


• Audit cabinets and NAP's for issues prior to market launches.


• Survey and engineer enterprise business and MDU projects.


• Perform quality checks on installation technicians.


• Fantastic customer service skills and professional attitude


• Assist with maintaining and updating facility records.


• Physical ability to work in various environments such as attics, crawl spaces, and adverse weather.


• Operate company vehicle/equipment safely and professionally.


• Perform on-call rotation duties after regular business hours.


• Ability to communicate technical information to non-technical people.

Your experience:

• 2 years of fiber optic experience, fusion splicing preferred.


• Possess and maintain a valid state driver's license and acceptable driving record.


• High school diploma


• Ability to lift and move up to 80 lbs.


• Weigh less than 285 lbs since this is required for ladder safety.


• At times work in small, confined spaces or aloft (up to 28 ft.)


• Be available for overtime, emergency callouts and holiday work.


• Ability to identify wire and cable colors.


• Must be able to manage multiple projects at one time and prioritize them.


• Physical ability to work from a kneeling or standing position for long periods.


• Ability to read prints and assist with redlines/construction drawings.

Your preferred qualifications:

• Residential/business fiber installation experience


• Outside plant fiber optic splicing and troubleshooting experience


• Outside plant cable locating experience


• Project Management is preferred but not required.


• Able to use Microsoft suite of applications including word, excel, and power point.


• Skilled in basic telephony and computer equipment


• Familiar with PLP/Coyote cases and following best practices for installation.


• Familiar with aerial drop/cable installation, mechanical terminations, and testing.


• Moderate network troubleshooting skills


• Experience with VoIP and customer alarm systems.


• Fiber optic training certifications