Service Backhaul Engineer

Department: Service Delivery

Reports to: Backhaul Service Delivery Manager

Job Overview:

Backhaul Service Delivery has the responsibility of collecting, analyzing and actualizing information on telecommunication net.

Key Responsibilities:

Service Delivery

·       Document network changes in a proprietary tool to map the customers backhaul infrastructure, links and services.

·       Create deliverables, such as reports, to inform customers of issues in their backhaul network.

·       Work closely with customers to ensure satisfaction with the services provided.

·       Collaborate specifying and testing functionalities as well as reporting bugs in the proprietary tool.

Knowledge, Skills and Abilities:

·       Education: Bachelor’s degree Engineering, preferent Telecomunication.

·       Knowledge of microwave technologies. Although knowledge in other areas such as SDH, DWDM, MPLS will be valued as well.

·       Intermediate English level: must be capable of reading technical documentation and holding technical conversations in English.

·       Experience working in the backhaul area of mobile operators will be valued.

·       Customer Focus: Dedication to ensuring customer satisfaction.

·       Analytical: Strong analytical and problem-solving skills.

·       Communication: Excellent verbal and written communication skills.

·       Technology: Proficient in using technology to enhance operational efficiency.

·       PBI and excel