I

Service BDC

salary Salary :

$15 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Service BDC



 


Join our team at Independence Mazda as a Service BDC (Business Development Center) representative in Charlotte, NC. In this role, you will be the primary point of contact for our service customers, assisting with appointment scheduling, follow-ups, and providing excellent customer service to enhance the overall service experience.


Responsibilities



  • Answer inbound service calls and schedule service appointments efficiently

  • Perform outbound service calls and schedule service appointments efficiently

  • Follow up with customers regarding service reminders and vehicle maintenance

  • Maintain accurate records in the service database

  • Assist the service department with customer inquiries and concerns

  • Promote service specials and assist in marketing campaigns

  • Coordinate with technicians and service advisors to ensure customer satisfaction


Requirements



  • Strong communication and customer service skills

  • Basic computer proficiency and data entry skills

  • Ability to multi-task and work in a fast-paced environment

  • Previous experience in automotive service or customer service is preferred

  • Positive attitude and team-oriented mindset

  • Valid drivers license 


Benefits



  • Competitive hourly wage of $15.00 per hour, paid bi-weekly

  • Opportunities for advancement and career development

  • Supportive and friendly work environment

  • Employee discounts and incentives


About the Company


Independence Mazda is a reputable dealership located in Charlotte, NC, committed to providing quality vehicles and exceptional customer service. We pride ourselves on maintaining a supportive workplace where employees can grow and thrive while serving our community’s automotive needs.


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