Service BDC Agent – Pride Motor Group (Lynn, MA)

Up to $55,000 Annually | Hourly Pay + Bonus | No Experience Needed – We Train

Pride Motor Group is a long-standing, family-owned automotive group serving the North Shore community with Chevrolet, Kia, and used-vehicle operations. As we continue to grow, we are seeking a friendly, dependable, and motivated Service BDC Agent to join our customer-focused team.

If you enjoy helping people, communicating clearly, staying organized, and working in a supportive environment, this is a strong opportunity to build a rewarding career — even without previous automotive experience.

Position Overview

As a Service BDC Agent, you will be the voice of our service department. You will speak with customers, schedule service appointments, assist with follow-ups, and ensure every guest receives the positive, welcoming experience the Pride family is known for. Success in this role comes from patience, professionalism, and consistency — not prior industry experience.

We provide complete training.

What You’ll Do

Customer Interaction & Communication

• 
  

  Answer inbound service calls promptly and professionally
  
  

  
  


• 
  

  Make friendly, outbound follow-ups for maintenance, recalls, and customer satisfaction
  
  

  
  


• 
  

  Build rapport through warm, confident, and clear communication
  
  

  
  

Appointment Coordination

• 
  

  Schedule service visits accurately in the CRM
  
  

  
  


• 
  

  Confirm appointment details, transportation needs, and expectations
  
  

  
  


• 
  

  Provide advisors with complete and accurate customer notes
  
  

  
  

Follow-Up & Service Retention

• 
  

  Contact customers after their visit to ensure satisfaction
  
  

  
  


• 
  

  Maintain consistent outreach for overdue maintenance and declined services
  
  

  
  


• 
  

  Support the dealership’s mission to deliver an exceptional service experience
  
  

  
  

Organization & Data Accuracy

• 
  

  Document each customer interaction thoroughly
  
  

  
  


• 
  

  Stay disciplined in daily follow-up routines
  
  

  
  


• 
  

  Keep communication records organized and complete
  
  

  
  

Who Thrives in This Role

We hire for attitude and personality, not automotive experience. The ideal candidate is:

Warm & Personable

Enjoys talking with people and making them feel valued.

Patient & Steady

Calm under pressure, comfortable with routine, and consistent in day-to-day activity.

Organized & Reliable

Takes pride in accuracy, follow-through, and dependable performance.

Positive & Coachable

Open to learning, receptive to coaching, and eager to grow within a structured system.

Energetic on the Phone

Communicates with clarity, empathy, and an upbeat tone.

Compensation & Benefits

• 
  

  Up to $55,000 annually (Hourly Pay + Monthly Bonus)
  
  

  
  


• 
  

  Full training provided
  
  

  
  


• 
  

  Advancement opportunities within a respected, community-focused dealership group
  
  

  
  


• 
  

  Supportive, team-oriented culture
  
  

  
  


• 
  

  Benefits package (can be listed if you'd like them included)
  
  

  
  

Why Join Pride Auto Group?

Pride is a trusted, community-minded dealership family with deep local roots in Lynn. Our customers appreciate the personal attention, and our team members value the stability, support, and long-term opportunities that come with being part of a family-owned organization. You’ll work in a positive environment where consistent communication and customer care truly make an impact.

How to Apply

If you’re looking for a stable, people-focused role with meaningful growth potential — and a team that truly values your contribution — we’d like to meet you.

Apply today and build your career with Pride Motor Group.