Service BDC Agent

Company : Your Preferred Cdjr Dealer

Job Type : Full Time

1251 Thornton Rd, Lithia Springs

Job Description - Service BDC Agent

Calavan CDJR is now hiring: Service BDC Agent! Join Our Growing Team!

Location: Lithia Springs, Ga.

Job Type: Full-Time.

Compensation: Competitive hourly wage + bonus opportunities

About Us:

At Calavan CDJR we’re committed to delivering exceptional customer experiences in every department, and our Service Department is no exception. We’re looking for a motivated, customer-focused Service BDC Agent to join our team and help us continue to grow!

What You'll Do:

Handle inbound and outbound calls, emails, and texts for the service department

Schedule service appointments and follow up on missed or declined work

Assist customers with service inquiries, recall notices, and maintenance reminders

Maintain accurate records of customer interactions in the CRM

Work closely with service advisors and management to ensure a smooth customer experience

Meet or exceed daily/weekly call and appointment goals

What We're Looking For:

Previous customer service, call center, or BDC experience preferred

Automotive or service department experience is a plus

Strong communication and organizational skills

Friendly, professional phone demeanor

Tech-savvy with the ability to learn new systems quickly

High school diploma or equivalent

Able to pass background and drug screening

Why Join Us?

Competitive pay and performance bonuses

Paid training and advancement opportunities

Paid time off

A supportive team environment

Health, dental, and vision insurance

401(k) with company match

Employee discounts on services and vehicles

This job will not be available for long! APPLY TODAY!

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Service BDC Agent

Job Description - Service BDC Agent

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