Service BDC (Business Development Center)

Description

The Service BDC Associate is responsible for generating new business for the Service Department through a series of resources including calls, emails and other outbound marketing materials. 

Daily Responsibilities include:

• Downloads and follows up on all dealership manifest and opportunities lists.
• Answers all inbound service calls – and may provide additional support for parts.
• Makes outbound prospecting calls inviting prospects to the dealership.
• Make CSI follow-up calls.
• Contacts all no-shows to reschedule missed appointments.
• Advises customers on special-order parts status, appointment reminders, and recall campaigns.
• Works on service drive contacting customers for test drive opportunities.
• Other tasks as assigned. 

Carter Myers Automotive Companies maintains a strong policy of equal employment opportunities for all associates and applicants of employment. We hire, train, promote, and compensate associates on the basis of personal and professional aptitude without regard for race, color, religion, sex, national origin, age, marital status, disability, citizenship or any other classifications protected by applicable federal, state or local laws. EOE/D/V

Requirements

Qualifications

A successful Business Development Center Associate needs the product knowledge, professionalism and empathy that customers look for today. Communication is extremely important in this department as it contributes to relationship building with customers.

To perform this job successfully, an individual must be able to communicate effectively across multiple customer touch points: including phone calls, in person visits and email.

Education and/or Experience

• Previous BDC experience is preferred but not required.
• High school diploma or general education degree (GED).
• Previous experience in retail sales / customer service 2-3 years.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Spanish bilingual a plus

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.