Service BDC Call Center Agent

Service BDC Call Center Agent

Join one of the Tennessean's Top Workplaces of Middle Tennessee (for over 5 years) where we believe happy employees make happy customers!  We are growing and want you to grow with us too!

Job Description

Toyota of Cool Springs is seeking a well-spoken, friendly, and customer-centric call center agent.  

SUMMARY

Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.

Responsibilities

• Answers incoming calls promptly and professionally


• Obtains customer and vehicle information


• Creates appointments for vehicle maintenance, service and recalls


• Makes outbound calls to existing customers to follow-up on recent service and schedule next appointments

Qualifications

• Positive attitude


• Well-spoken with previous call center/receptionist experience


• Proficiency with computers


• Must be able to multi-task


• Must be a solution-oriented problem solver


• Customer Satisfaction focused

What We Offer

• Base pay $17/hour plus commissions and bonus, guaranteed minimum of at least $19.50/hour


• 401(k) Savings Plan with Employer-Match


• Medical Insurance


• Dental Plan


• Vision Plan


• Basic Life Insurance


• Accident & Critical Illness Insurance


• Paid Vacation


• 5-Day Work Week


• Locally Owned


• We promote from within