Service BDC Representative

We're hiring a Service BDC Representative to join our team at Castle Chrysler Dodge Jeep Ram of Naperville. 

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  Answer customer calls and establish follows-up with sales appointments
  
  


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  Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
  
  


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  Provide customers with initial product information and direct them to the appropriate dealership resources
  
  


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  Present initial financing options based on customer needs
  
  


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  Follow up with leads that are not ready to make an appointment or no-show
  
  


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  Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
  
  


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  Utilize CRM tracking system daily
  
  

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  Prior dealership experience is preferred 
  
  


• Experience in customer service or related position


• Saturday Availability


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  Excellent teammate with collaborative attitude and eagerness to improve
  
  


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  Prompt and courteous demeanor
  
  


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  Positive and hardworking personality
  
  


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  Strong computer skills
  
  


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  Valid driver’s license
  
  

What We Offer

• 401(K) profit sharing


• Major medical (50% employee paid premium)


• Dental


• Vision


• Voluntary Benefits (Accident, Critical Illness, Disability, and more)


• Life Insurance, Property & Casualty Insurance


• Paid Time Off 


• Employee vehicle purchase discounts


• Career advancement

BDC Representative: $16-$18 per hour