Service BDC Representative

Join Our Team as a Service BDC Representative!

Position: Service BDC Representative

The Service Department Business Development Center (BDC) staff member is the initial contact for Customers seeking to schedule an appointment with, or ask questions of, our dealership's Service Department.  The primary goal is to set an accurate, quality appointment that enables the dealership to meet the Customer's expectations while sounding helpful and courteous at all times.

Why Join Us?

Competitive Pay: $17 – $19 per hour
Bonuses: Weekly & monthly performance bonus
Comprehensive Benefits: Health, dental, and vision insurance
Retirement Plan: 401(k) savings plan
Paid Time Off: Vacation, holidays, and sick leave
Career Growth: Opportunities for advancement within the company
Childcare Assistance: Up to $100 per week in reimbursement
Education Support: College scholarships for employees' children

Key Responsibilities

• Promptly and courteously answer all phone calls using the prescribed word tracks


• Identify all Customer needs for the visit prior to offering an appointment time


• Record Customer information accurately


• 
  Record accurate appointments including:
  
  
  
  • Accurate Appointment and Estimated Completion Time
  
  
  • Lines for Each Customer Concern/Need
  
  
  • Alternate Transportation Need (Shuttle/Rental/Etc.)
  
  
  • Valid Contact Information
  
  
  
  


• Conduct Follow-up and Business Development calls promptly according to the prescribed word tracks


• Assist the ASMs by taking and delivering accurate messages when they are not available for direct calls


• Make a minimum of 60 outgoing completed calls daily

The Service Dept. BDC Coordinator reports to the Service BDC Supervisor

What We’re Looking For

Prior experience in customer service or a related field (preferred)
Strong verbal and written communication skills
 Problem-solving and decision-making abilities

About Harr Motor Group

Harr Motor Group is a premier automotive dealership in Massachusetts, dedicated to providing an outstanding car-buying and ownership experience. Our team is passionate about delivering top-tier service and representing industry-leading automobile brands. We pride ourselves on customer satisfaction and fostering a positive workplace culture where employees can grow and succeed.

Join a Team That Values You!

At Harr Motor Group, we believe in diversity, inclusion, and equal opportunities for all. We are committed to fostering a respectful and welcoming workplace where every team member can thrive.

Ready to take the next step in your career? Apply today!