Service BDC Representative

We are seeking a highly motivated and enthusiastic individual to join our team as a Business Development Center Representative. As a BDC Representative, you will play a crucial role in driving sales and expanding our customer base in our Service department. This is an exciting opportunity for someone who is passionate about sales and customer service.

If you are a motivated individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. We offer competitive compensation and benefits package along with opportunities for career growth within our organization. This position has an hourly compensation in addition to a monthly bonus.

Benefits:

• Pay: $14.50 - $15.00 per hour


• 401(k)


• 401(k) matching


• Dental insurance


• Disability insurance


• Employee discount


• Health insurance


• Health savings account


• Life insurance


• Paid time off


• Vision insurance

Responsibilities:

• Communicate with potential customers through various channels, including phone calls, emails, and online chat


• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction


• Conduct outbound calls to generate leads and schedule appointments for our service team


• Collaborate with the service team to develop effective strategies for business development


• Utilize software systems to manage customer information, track leads, and monitor service activities


• Maintain a high level of product knowledge to effectively promote our products and services


• Follow up with customers to ensure their needs are met and provide ongoing support

Requirements:

• Previous experience in retail sales or outside sales is preferred


• Strong customer service skills with the ability to build rapport and establish long-term relationships


• Excellent communication skills, both verbal and written


• Bilingual or multilingual proficiency is a plus


• Familiarity with dealership operations and automotive industry is an advantage


• Ability to work in a fast-paced environment and meet projected targeted goals


• Proficiency in using software systems for data management and reporting


• Exceptional phone etiquette with the ability to engage customers effectively

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.