Service BDC Representative - Future Opportunities

Future Opportunity: Service BDC Representative – Santa Monica Dealerships

LAcarGUY is an innovative and highly respected leader in the automotive industry, with multiple premier dealership locations in Santa Monica, including Honda, Hyundai, Kia, Lexus, Genesis, Subaru, and Toyota. We’re building our team of motivated, persuasive, and customer-focused Service BDC Representatives to join our Service Centers in the future.

If you thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments, we want to hear from you. This is a future opportunity — there may not be an immediate opening — but it’s your chance to join a growing team and be considered for upcoming positions across our Santa Monica dealerships.

Responsibilities

As a Service BDC Representative, you’ll be the voice and first impression of our Service Department. Your role will focus on driving service business through proactive communication and persuasive follow-up:

• Proactively reach out to customers to schedule and confirm service appointments


• Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs


• Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset


• Overcome objections and present the value of timely service and genuine Subaru care


• Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments


• Collaborate closely with Service Advisors and management to maximize daily shop capacity


• Maintain detailed, accurate records and consistently meet or exceed service appointment goals

Qualifications

• Preferred: Minimum 2 years of experience in a Call Center, BDC, or high-volume customer contact role (automotive experience preferred)


• Proven sales or negotiation ability with a track record of meeting or exceeding performance targets


• Exceptional communication, listening, and persuasion skills


• Strong organizational habits and attention to detail


• Energetic, upbeat, and professional attitude


• Ability to multi-task and adapt quickly in a fast-paced environment


• Dependable, polished, and driven to succeed

Schedule 

This role follows our Service Center hours: 7:00 AM – 6:00 PM, Monday through Friday, and 7:00 AM – 5:00 PM on Saturdays. You’ll always have Sundays off and one extra weekday off each week. This position requires availability during Service Center hours of operation:

• Monday – Friday: 8:00 AM – 6:00 PM


• Saturday: 8:00 AM – 5:00 PM


• Sunday: Closed

Compensation

• This position pays $20.00 – $24.00 per hour, plus bonus opportunities based on performance, such as individual appointments shown.

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.