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Service BDC Representative - Volvo Cars White Plains

salary Salary :

$20 - 20 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Service BDC Representative - Volvo Cars White Plains

Job Description - Service Scheduler Volvo Cars White Plains


 


Are you an organized, detail-oriented professional with a passion for delivering exceptional customer service? Join our team at The Premier Collection, as a Service Scheduler. In this vital role, you’ll ensure that our service department runs smoothly and that our valued clients receive the top-tier service experience they expect.


Key Responsibilities:



  • Appointment Scheduling: Manage and coordinate service appointments for our luxury Volvo clientele, ensuring optimal scheduling and resource allocation.

  • Follow-Up: Proactively follow up with clients to confirm appointments, reschedule as needed, and address any changes or special requests.

  • Confirmation: Verify appointment details and communicate with clients to ensure they are well-informed and prepared for their service visit.

  • Glitch Recovery: Handle any scheduling issues or glitches with a keen eye for detail, implementing swift solutions to minimize disruptions and maintain client satisfaction.

  • Customer Interaction: Provide exceptional customer service via phone, email, and in-person interactions, addressing inquiries and resolving issues with professionalism and courtesy.


Qualifications:



  • Previous experience in a scheduling or administrative role, preferably in an automotive or luxury retail environment.

  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.

  • Excellent communication skills, both verbal and written.

  • Proficiency in scheduling software and basic computer applications.

  • Problem-solving skills with a proactive approach to handling unexpected issues.


What We Offer:



  • Competitive salary and benefits package.

  • Opportunities for career growth within a prestigious dealership.

  • A dynamic and supportive work environment.

  • Employee discounts on parts and services.


If you’re ready to bring your expertise to a leading luxury Volvo retailer and help us deliver an outstanding service experience, we’d love to hear from you!



Why Join Us?



  • Work/life balance - 5 day work week & 3 weeks vacation.

  • Competitive salary and bonus.

  • Ongoing training and career development.

  • Professional seminars.

  • Employee discounts on all new car, used car, service parts, accessories and gear.

  • Monthly birthday and anniversary celebrations.

  • We 100% believe in promoting from within.

  • Flexible schedules.

  • Health insurance with 50% employer contribution.

  • Opportunities for advancement.

  • Family-friendly atmosphere. 

  • 3rd generation family business.

  • All new state-of-the-art facilities.

  • 401(K) Plan

  • We support Alex’s Lemonade Stand, Maria Fareri Children’s Hospital, countless churches and synagogues, local schools, animal shelters, women’s community housing, shelters, food banks, Feeding Westchester.

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