Service BDC Representative-BMW of Peabody

Join Our Team as a Full-Time Service BDC Representative!

The Lyon-Waugh Auto Group is searching for positive, driven individual to join our diverse team as Full-Time Service BDC Representative. If you're someone who brings positive energy, professionalism, and a genuine passion for providing exceptional customer service—we can't wait to hear from you!

Schedule: Monday–Saturday, with one scheduled weekday off 

Compensation Plan: Base hourly rate of $20/hr. plus monthly bonus 

What You’ll Be Doing: 

•  Welcome clients in person at the desk or on the phone 
•  Schedule service appointment 
•  Schedule valet pick up appointments, working with valet drivers
•  Schedule deliveries
• Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance 
•  Assist clients with common questions and direct them to appropriate personnel
•  Contact clients with open recalls, campaigns, special order parts 
•  Other duties assigned by management team

What we can offer you:

• Comprehensive benefits package 
• 401(k) options with company match 
• PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day 
• longevity bonuses and paid trips 
• Employee discounts on service, parts, and vehicle purchases 
• Opportunities for tickets to concerts and sporting events 
• Employee referral bonus 
• Smoke free campuses 

• Previous experience in automotive BDC preferred, but will train the right candidate
• Clear, professional communication skills—both verbal and written  
• Proficient with Microsoft Word, Outlook, and Excel  
• Strong attention to detail  
• Highly organized and dependable 
• Familiarity with a multi-line phone system  
• Confident phone presence with a friendly, helpful tone