Service BDC Specialist

McGrath Acura of Westmont is growing and we need you on our team!  We are committed to providing an exceptional customer experience and know that it starts from within.  If you feel you are the right person for the job, we want to hear from you!

Benefits

• 401K


• Competitive pay plan


• Medical, Vision, and Dental


• Paid Vacation


• Professional development and training


• advancement available- we believe in hiring from within our own stores.

RESPONSIBILITIES:

The Service BDC specialist is responsible for providing high-quality customer service to clients within the service department. The BDC specialist will be required to drive sales of the service department by answering incoming phone calls with a friendly voice, scheduling service appointments, and addressing any concerns. Additionally, the BDC specialist is responsible for maintaining accurate records. The individual in this role is expected to handle themselves professionally and ensure that the client’s needs are addressed.

Essential Duties and Responsibilities:

• Answer incoming service calls


• Book customer service appointments


• Call customers when special ordered parts arrive


• Calls customers with open recalls on vehicle


• Appointment confirmation email to the appropriate parties.


• Updating guest information when a guest calls to request address change/remove from mailing list.


• Maintain loaner vehicles by checking loaners in and out


• Run and follow up on open RO list


• email and/or text declined service customers


• Assists Service Manager with other projects and duties as assigned.


• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Educational Requirements

• High School Diploma or GED required


• Associate Degree (A.A.) preferred

Other Qualifications

• Six months to one-year customer service experience preferred


• Must have the ability to establish productive, cooperative relationships with customers, vendors, coworkers and management.


• Must have knowledge of systems such as Microsoft Word and Excel, managing files and records.


• Must utilize effective time management skills and have the ability to work effectively and productively in a fast-paced environment.


• Must have exceptional guest service skills including excellent phone etiquette. Must have excellent verbal and written communication skills.


• Must possess strong organizational skills.


• Must be punctual, dependable, and reliable.


• Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.