Service BDC Supervisor

Salary :

$19 monthly

Company : The Harr Motor Group

Job Type : Full Time

112 Gold Star Blvd, Worcester

Number of Applicants

000+

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Job Description - Service BDC Supervisor

Join Our Team as a Service BDC Supervisor!

Position: The Service BDC Supervisor is a leadership role responsible for overseeing the daily operations of our Service Business Development Center team. You will manage agent workflows, coordinate outreach campaigns, monitor performance, and ensure that every customer opportunity is handled accurately and professionally. The primary goal is to lead a high-performing BDC team that consistently sets quality appointments, meets daily goals, and delivers an exceptional customer experience across our Toyota and CDJR brands.

Why Join Us?

Competitive Pay: $19 per hour, plus performance bonus!

Performance Bonuses: Weekly and monthly opportunities to boost your earnings

Comprehensive Benefits: Health, dental, and vision insurance coverage

Retirement Plan: 401(k) with company support to help you save for the future

Paid Time Off: Vacation, holidays, and sick leave for work–life balance

Career Growth: Clear pathways for advancement within the company

Employee Discounts: Savings on parts and service repairs

Childcare Assistance: Reimbursement of up to $100 per week

Education Support: College scholarships available for employees' children

Key Responsibilities

Supervise and support daily BDC agent activity, ensuring tasks are completed accurately and on time

Set, communicate, and enforce daily agent goals to drive consistent team performance

Train and mentor agents on best practices, word tracks, and outreach strategies

Manage a variety of customer lists to boost outreach and maximize daily contact opportunities

Monitor and follow up on no-shows, verifying VINs and customer contact information to recover missed appointments

Plan and execute weekly mass maintenance text campaigns for Toyota and CDJR brands

What We're Looking For

Prior experience in a BDC supervisory, team lead, or service coordination role preferred

Strong leadership, coaching, and team accountability skills

Excellent verbal and written communication abilities

Highly organized with the ability to manage multiple priorities and people simultaneously

Confident decision-maker who can problem-solve in a fast-paced environment

Proficiency in CRM platforms

Knowledge of Toyota and/or CDJR service operations a plus

Able to collaborate with Service and Parts managers

Direct report to BDC Director

About Harr Motor Group Harr Motor Group is a premier automotive dealership in Massachusetts, dedicated to providing an outstanding car-buying and ownership experience. Our team is passionate about delivering top-tier service and representing industry-leading automobile brands. We pride ourselves on customer satisfaction and fostering a positive workplace culture where employees can grow and succeed.

Join a Team That Values You! At Harr Motor Group, we believe in diversity, inclusion, and equal opportunities for all. We are committed to fostering a respectful and welcoming workplace where every team member can thrive.

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Service BDC Supervisor

Job Description - Service BDC Supervisor

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