Service Booker

If you are a self-motivated professional with a proven ability to generate customer loyalty, are genuinely excited about being the customer's first point of contact and accept nothing less than being part of a top-performing team in an industry filled with career minded, high achievers, a career at Crest is right for you!

As an employee of Crest Auto Group, you are part of the Crest luxury vehicle family, which includes one of the largest selections of new and pre-own luxury vehicles. Not only that, you can expect to work with a team of dedicated employees with a common goal of a collaborative approach. We offer regular training, opportunities to promote from within and are continuously striving to foster loyalty, long-term careers and happy employees.

What We Offer

Employees work in a customer centric environment that offers amenities like:

• Large Event Room and Wine Cellar for hosting customer and community events


• Crest Bistro with on-staff Chef inspired menus


• Full-service Cafes in each new car building


• Coffee bars with full time Barista's


• Golf Putting Greens


• Dog Park


• Customer Technology Areas


• Vehicle Technology Consultants


• Automated drive-thru Car wash

Available Benefits of Employment:

• Health Coverage


• Dental Coverage


• Vision Coverage


• Group Life


• Short / Long Term Disability


• 401K


• Paid Vacation

Responsibilities:

• Posts final charges on completed repair orders, and make sure that necessary support documentation is with repair order (RO)


• Verifies that proper operation codes and warranty damage codes are present on documentation and in compliance of dealership and manufacturer standards


• Communicates with Service Advisors to ensure accuracy of codes before booking. 


• Knows and understands the manufacturer warranty policy and procedures


• Determines and enters the applicable labor operation codes, failure codes, and other administrative data required


• Records (flag) the appropriate technicians for the hours earned on the operations they performed


• Ensures that all deductibles are properly documented so they are collected from the client at the time of repair completion and vehicle delivery


• Communicates with Parts Department and Technicians to verify that all charges are documented


• Enters and revises information and description of repairs in computer system


• Obtains proper management authorization for policy charges (for any department) and/or discounts applied to a repair order


• Other duties may be assigned.

Qualifications:

• CDK experience preferred


• Previous Dealership experience preferred


• Computer literacy required


• Willing to work evenings and weekends (Saturdays; Closed Sundays)


• Have reliable transportation


• Excellent written and verbal communication skills


• Must have a strong ability to multi-task.


• Knowledge in Microsoft Office software is a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.