service booker

Location: Trophy Nissan
Job Type: Full-Time

Position Summary

We are looking for a friendly, organized, and customer-focused Service Booker to join our dealership team. This role is responsible for scheduling service appointments, managing incoming calls, and ensuring a smooth and efficient flow of customers into the service department.

Key Responsibilities

• Answer incoming calls and schedule service appointments accurately and efficiently


• Confirm appointments and follow up with customers via phone, text, or email


• Gather detailed vehicle and service information to properly book appointments


• Coordinate scheduling with service advisors and shop capacity


• Provide excellent customer service and represent the dealership professionally


• Maintain and update customer records in the dealership management system (DMS)


• Assist with outbound calls for service reminders, recalls, and maintenance follow-ups


• Ensure all appointments are properly documented and communicated to the service team

Qualifications

• Previous experience in a call center, customer service, or automotive dealership preferred


• Strong communication and phone skills


• Excellent organizational and multitasking abilities


• Ability to work in a fast-paced environment


• Basic computer skills and familiarity with scheduling systems or DMS


• Positive attitude and team-oriented mindset

Compensation & Benefits

• Competitive hourly pay (plus bonus opportunities based on performance)


• Health, dental, and vision insurance


• Paid time off and holidays


• Employee discounts on services and vehicles


• Opportunities for advancement within the dealership

How to Apply

Please submit your resume along with a brief summary of your customer service or scheduling experience.

We are an equal opportunity employer and value diversity in our workplace.