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Service Business Development Calling Agent

icon building Company : Hall Buick Gmc
icon briefcase Job Type : Full Time
icon geo-alt Tyler, Tx

Job Description - Service Business Development Calling Agent



We are looking for a Service BDC agent to join our growing team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.

 

Benefits

 



  • 401(K) Savings plan

  • Paid Holidays

  • Paid Vacation and Personal Days

  • Health, Dental, and Vision insurance

  • Basic Life Insurance

  • Discounted Vehicle Purchases

  • Career advancement opportunities, promote from within

  • Clean and professional work environment

  • Weekly CASH Spiff program



 


Responsibilities



  • Answer customer calls and establish follow-ups with service appointments


  • Provide customers with initial appointment request and direct them to the appropriate dealership resources


  • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates



  • Follow up with leads provided in GM on-line manifest


  • Utilize communative applications to keep customers updated on vehicle status in the service department


  • Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management



Qualifications



  • At least one previous role based in customer service experience



  • Excellent teammate with collaborative attitude and eagerness to improve



  • Prompt and courteous demeanor



  • Positive and hardworking personality



  • Strong computer skills



  • Valid driver’s license




At Hall Buick GMC, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Hall Buick GMC is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.



 


We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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