Service Business Development Consultant - CMA's Subaru of Winchester

Position Summary

The Service BDC Representative is responsible for managing inbound and outbound communications to schedule service appointments, follow up with customers, and support the overall efficiency of the service department. This role is ideal for someone who is organized, customer-focused, and thrives in a fast-paced environment.

About Carter Myers Automotive

Carter Myers Automotive (CMA) is a family and employee-owned company committed to excellence, integrity, and community. We’re currently seeking a motivated Service BDC Representative to support our Hyundai and Subaru dealerships, helping us deliver outstanding service experiences to our customers.

 What We Offer:

• Competitive pay with performance incentives
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee ownership opportunities
• Career growth across CMA’s dealership network

We Value Diversity

CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Key Responsibilities:

• Handle incoming service calls and customer inquiries with professionalism
• Make outbound calls to schedule appointments and follow up on missed or declined services
• Confirm appointments and communicate service needs clearly
• Maintain accurate records in CRM and scheduling systems
• Coordinate with service advisors and managers to ensure smooth customer handoffs
• Meet performance goals for calls, appointments, and follow-ups
• Represent CMA’s values in every customer interaction

Qualifications:

• Experience in a call center, customer service, or automotive service environment preferred
• Strong communication and interpersonal skills
• Ability to multitask and manage time effectively
• Proficiency with computers, CRM systems, and scheduling tools
• High school diploma or equivalent required
• Bilingual (English/Spanish) is a plus

Benefits:

• 401(k) retirement savings plan
• Employee Stock Ownership Plan (ESOP)
• Health insurance
• Life insurance and accident insurance
• Tuition reimbursement for continued education
• Pet insurance for your furry family members
• Financial wellness programs to support your financial goals
• Employee discounts on parts and services
• Paid Time Off (PTO) and paid holidays

Certificates, Licenses, Registrations:

• Valid Driver's License

Drug and Alcohol Policy

CMA is a drug and alcohol-free workplace. We are committed to maintaining a safe and healthy environment for all employees

Pre-Employment Screening Notice

Employment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening.

Join our team and be a part of a dynamic work environment where you can grow and develop your skills! We look forward to receiving your application!