Service Center Engineering Manager

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Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Timken Power Systems, Philadelphia Gear brand, is seeking a Service Center Engineering Manager based out of Houston, TX regional service center. The purpose of the Service Center Engineering Manager position is to manage and lead the engineering and quality activities at the Houston regional service center (RSC). The Service Center Engineering Manager will provide technical evaluations to support customer requests and work with all members of the site team to achieve promised on-time delivery commitments.  Occasional travel required (<10%) to customer sites and periodic company training event

Essential Responsibilities:

• Support and provide guidance to all direct reports within the RSC Engineering department.


• Support teardown activities by determining failure mode and developing required scope of repair on equipment.


• Use established standards and procedures for generating products that are manufactured to meet customer requirements within the QC and design standards set by the company and AGMA.


• Oversee the processes associated with performing high-quality, on-time inspection and repair services.   


• Reverse engineer applications as required.


• Review of customer technical requirements.


• Liaison to sales, supply chain and operations for technical support.


• Provide input to purchasing and suppliers.


• Work closely with shop personnel on assigned projects.


• Oversee assembly and final product testing to ensure quality standards and on-time delivery commitments are kept.


• Provide final reports as required per contract.


• Work as part of global PG engineering team.


• Assure timely response to all customer needs and requests. Plan for on-time delivery.


• Perform necessary customer presentations during customer visits to facility as required.


• Assigned jobs will include project management of breakdowns, technically complex work, and large high dollar orders.


• Interface/support Customer Service for estimating and status updates as required.


• Function in a teamwork atmosphere for all endeavors


• Provide technical support for subcontracted operations at vendors.


• Ensure the accuracy and integrity of reports and data packages etc.


• Oversee QC activities including but not limited to, calibration, corrective actions, and audits.


• Performs other duties as require

Key Attributes:

• High level oral and written communication skills 


• Accomplishes objectives and delivers planned results; is able to get results when unplanned needs or problems occur


• Teamwork skills to solve problems and achieve goals 


• Ability to transition smoothly between multiple taks. Multi-tasking ability is critical to success in this position 


• Ability to change priorities at a moment's notice

Basic Qualifications:

• Bachelor's degree in Mechanical Engineering is required 


• 12-15 years of experience with rotating equipment design/ engineering 


• Excellent communication and organizational skills 


• Must be PC literate and proficient in CAD 

This position may require access to United States export controlled technical data (“CTD”) and hardware under the Departments of US State (ITAR) and/or Commerce (EAR).  Eligible candidates are; US Citizens, Green Card holders, Asylees or others eligible to receive US export license authorizations. Candidate must be authorized to work in the US.
 

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.