Service Center Manager

About Us

Toucan Gaming is Louisiana’s fastest growing video poker gaming and amusements provider. We have venues across the state that deliver exciting, high-performing gaming spaces that keep guests coming back. But the real power behind our success? The people who make it happen every day.

We know that great experiences start with great employees; the ones who bring energy, professionalism, and personality every day. As an employer, we are committed to supporting our team with the tools, training, and culture needed to thrive. Whether you are managing a location, keeping machines running smoothly, or creating a welcoming environment for our guests, you are an essential part of what makes Toucan Gaming shine.

We live by a set of core values that guide everything we do:

• Share our enthusiasm & optimism
• Constant & never-ending improvement
• Be humble & open
• Collaborate & work together for the greater good of our team
• Relax & enjoy the journey!

Collaborating with us means being part of a close-knit, fast-moving team where your contributions matter. If you are enthusiastic about gaming, hospitality, and being part of something exciting, we would love to have you on board.

Job Description:

Job Title: Service Center Manager – Video Poker Operations

Location: Shreveport, Louisiana

Overview

We are seeking an experienced Team Supervisor and Video Poker Technician ready to take the next step into leadership as a Service Center Manager. The ideal candidate will blend technical expertise with strong organizational and leadership skills, ensuring that our technical operations run efficiently, safely, and compliantly.

This position demands a hands-on professional who possess deep technical knowledge of video poker equipment (or the ability to learn), route logistics, parts inventory management, fleet oversight, and cash collection operations.

What You’ll Do

As the Service Center Manager, you will lead a regional Slot Operations team who serves the Shreveport region. You’ll be responsible for:

• Overseeing daily route operations including staffing, scheduling, and collections.
• Leading and participating in equipment installations, preventive maintenance, and repairs.
• Managing fleet logistics, including vehicle scheduling, maintenance, and compliance.
• Maintaining a clean, safe, and well-organized warehouse and accurate parts inventory alongside the Warehouse Manager.
• Coordinating with route location owners and resolving reported issues promptly.
• Training and developing slot technicians and collectors, ensuring consistent performance and technical growth.
• Supporting administrative needs including HR coordination, time card submissions, and compliance-related documentation.
• Acting as a backup to the Service Center Vault, Collections Team, or After-Hours Team as needed.
• Driving continuous improvement in efficiency, safety, and service quality across your region.

You Are:

• A hands-on leader who enjoys solving technical challenges and mentoring others.
• A planner and problem-solver, skilled at coordinating logistics and managing multiple priorities.
• A reliable professional with strong attention to detail, capable of maintaining accurate operational records.
• A team player who communicates clearly with peers, management, and external partners.
• A self-motivated technician who takes pride in high-quality service and operational excellence.

Must Haves:

• Requires three years of supervisory experience, or an equivalent combination of education, industry-based training, and experience—as this role relies on extensive experience, leadership and judgment to plan and accomplish goals.
• Proven experience in logistics, fleet oversight, and technical supervision.
• Louisiana Tech 2 Video Poker certification (required).
• Must possess the ability and valid license to safely operate a truck and trailer, including maneuvering, backing, and transporting equipment or materials in compliance with all applicable safety and traffic regulations.
• Ability to lift and move heavy gaming equipment as part of installations or repairs.
• Proficiency with Microsoft Office Suite and basic PC applications.
• Excellent written and verbal communication skills.
• Willingness to travel regionally, including occasional overnight assignments.

Perks & Benefits:

• Paid vacation, holidays (& floating holidays), and wellness days
• Medical, dental, and vision coverage
• 401(k) with company match
• Life insurance
• Real opportunities to grow your career

Join Our Team:

This position offers a unique opportunity to apply your technical background in a leadership role that directly impacts operational excellence. If you’re ready to lead from the front—balancing strategic oversight with hands-on execution—apply today to join a team that values skill, integrity, and professional growth.

#TLAGaming

Base Pay Range:

$65,000 - $80,000

Toucan Gaming is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.