Answer, evaluate, prioritize and make the initial assessment of incoming telephone and web requests, attempting to resolve them or route them to the appropriate support groups, based on established service levels or specific timeframes. Use service management tools and known error databases to consult the situation and try to resolve them as the first level of support. |
Evertec, Inc.
Por medio de nuestra estrategia, soluciones y equipo de empleados impulsamos la innovación para satisfacer la creciente demanda de mercado por nuestros servicios de pagos digitales y procesamientos de transacciones electrónicas.
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