Service Center Technician

Description

Why Work with Us?

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. We offer competitive compensation packages, comprehensive health benefits, and abundant opportunities for professional development and growth.

It's no wonder we have been recognized as one of the "Best Places to Work" in Idaho for a decade. Join us and be part of a vibrant, entrepreneurial organization that makes a meaningful impact on the lives of Idahoans.

In this role, you will have the following responsibilities:

Daily Service Center Operations:

• Open and sort, pick up and deliver mail and interoffice envelopes (5 times a day)
• Receive, sort, track and deliver/ship – FedEx and UPS packages per instruction
• Receive copy, print and scan jobs and perform as instructed on central copiers, per priority
• Provide routine maintenance for all copiers, and assist in trouble shooting
• Place and track service calls
• Stock and organize all convenience copier areas
• Run postage equipment and manage supplies and services.
• Building books for several Association departments
• Order office supplies for the copy center stock for Park Plaza and Boise Plaza and for employees as requested
• Cover front desk for breaks/lunch and days off (rotation with other service center team).

Weekly and Monthly Service Center Operations:

• Welcome Packets done on a weekly basis, hand stuffed and mailed
• Employee reimbursements done for personal employee jobs
• Print letters, fold and stuff in the inserter and process on the postage machine for mailing out
• Fold and stuff checks on the inserter, stuff checks for fed ex and mail for the Accounting Dept
• Manage FedEx bill
• Build Board Packets for IHFA and THC
• Order, deliver and stock paper, letterhead, envelopes and Fed Ex supplies for Park Plaza and Boise Plaza
• Log and track personal jobs
• Deliver Board Packets and miscellaneous items upon request
• Fill out and complete certified mailings for HomeLoanServ Department
• Fill and deliver quarterly candy baskets
• Clean copiers and copy rooms as needed
• Stock the 3rd floor kitchen area
• Building Operations Assistance - Building, office & furniture keys
• Clean cubicles/offices as needed
• Sanitize and clean as time allows
• Additional responsibilities as assigned

May perform other additional duties and responsibilities as assigned.

Requirements

Position qualifications required are the following:

• One-plus years’ experience in mail and copy center services preferred
• High school diploma/GED preferred.
• Experience with Microsoft Office Suite, Excel, Word and Fiery is preferred
• Ability to create and maintain a successful inspired culture in the Service Center that is committed to delivering results by providing solutions to each department’s needs, with efficient and effective operation through open communication and teamwork
• Must be professional, personable, the ability to stand/walk for long time periods.
• Must be be able to lift 60 lbs. repetitively.
• Ability to work independently to organize, prioritize, and complete jobs accurately and as efficiently as possible and provide feedback to Service Center lead to build strength, relationship and capability.
• Ability to work cooperatively with people who have different backgrounds, styles, values and beliefs

Please note that the above description does not cover all job duties. Qualified candidates must be able to perform essential functions with or without accommodations.