Service Coordinator

Company : Baker Roofing Company

Job Type : Full Time

Virginia Beach, Va

Number of Applicants

000+

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Job Description - Service Coordinator

Baker Roofing Company – Service Coordinator

Baker Roofing invests in our employees by empowering success and offering training courses. We value our employees by providing competitive benefits, prioritizing safety, and emphasizing work-life balance.

With more than 20 locations across the Southeast, Baker Roofing Company is an industry leader in providing an outstanding experience in commercial roofing, residential construction, metal fabrication, restoration, and more. We pride ourselves on over 100 years of quality work, investing in our employees, and providing a family-centered culture.

Apply today if this sounds like the opportunity you have been looking for!

Summary

Service Coordinator is responsible for the overall workflow and processing completion for the department including profitability and customer satisfaction for commercial service work.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge, skill and/or ability required.

Minimum Qualifications

Education: Minimum High School Graduate/ College Preferred
Years of Experience: Minimum of 2-5 years administrative experience
Certifications: None
Language Skills: Must speak English fluently
Driver License: Preferred

Knowledge, Skills, and Abilities

Experienced with Microsoft Outlook, Word, Excel at an intermediate level

Excellent written and verbal communication skills
Some accounting or billing knowledge preferred
Strong interpersonal skills and ability to work effectively with peers, clients, vendors, and a wide range of people with diverse cultural backgrounds
Possess a motivated and professional attitude
Ability to work independently, handle multiple tasks simultaneously and access all responsibilities for priority

Essential Functions

Manage incoming service calls and prioritize appropriate steps to ensure 100% customer satisfaction
Communicate with customers as it relates to job function – scheduling, scope of work specifics, invoicing issues, etc.
Process time sheets and truck GPS reports
Set up work orders and process photos
Prepare documentation for billing (time, materials, and fixed rate)
Review and bill in accordance with project budgets (contracts) and department goals in a timely manner
Create and execute invoices and assure they are going to the correct individuals
Create and execute purchase orders
Provide ongoing monitoring of job progress as it relates to time frame, and project performance goals.
Assist in scheduling of crews as needed
Assist all associates with questions and needs as they arise with a cooperative spirit
Review and update the AR report with Service Department Head and AR staff weekly
Order and receive needed inventory stocking items
Manage and distribute uniform inventory
Other clerical tasks as needed and requested

Physical Demands

Must be able to lift 25 pounds regularly. Must be able to drive between various offices, walk, stand, and sit frequently throughout the day.

Work Environment

Prolonged use of computer; typing, reading, sitting

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at 919-828-2975 or [email protected].

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

Principals only. Recruiters, please don't contact this job poster.

Original job Service Coordinator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Service Coordinator

Job Description - Service Coordinator

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