Service Coordinator

Description

Open Position: Service Coordinator

About the company:

Established in Raleigh, NC in 1971, Piedmont Service Group is a privately held energy efficiency and facilities services company focused exclusively on helping commercial, industrial, institutional, and government organizations operate and maintain their buildings in a safe, healthy, and efficient manner.
 

Our offices located across the Carolinas and Virginia allow us to serve our clients with a team of local accredited and licensed professionals. Piedmont is committed to building lasting relationships with the customers we serve and fully understanding our customers’ needs to provide the best solution for each client.

As a Service Coordinator for Piedmont Service Group, a commercial HVAC company, your primary objective is to utilize the dispatch software to effectively maintain work schedules for service representatives and ensure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them including type of coverage, which services are included, and which services are billable.

• Daily  coordination of Service Technicians to perform scheduled maintenance and  repairs to ensure customer commitments are met
• Daily, weekly, and monthly scheduling of all Technicians
• Daily interaction  with customers to meet their needs as well as Service Managers, Field      Supervisors, Technicians, Parts Coordinator, Service Accountant, and Sales Reps to facilitate meeting Customer's needs
• Quoting repair   work to customers and follow-up procedures
• Work with the A/R  Department on current Customer status
• Working with the  Project Manager on warranty issues
• Other tasks, such  as evaluating and ordering office supplies, mail, and reception
• All other duties  as assigned

Requirements

 Job Requirements

• Computer literate  and technology savvy. Proficient in Microsoft Suite (especially Excel and  Word)
• Excellent   verbal/written communication skills
• Excellent  customer service and phone skills
• Able to  understand technical terminology and mechanical processes
• Key2Act  (Wennsoft) and MobileTech software experience a plus
• Strong  organizational skills
• Ability to  multi-task, detail-oriented and have an outgoing/positive attitude

Piedmont Service Group is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or status as a protected veteran.Benefits include:· Medical, Dental and Vision· Life & AD&D insurance· Short and Long term disability· 401(k) / profit sharing· Paid Time Off· Company Vehicle