CJ Charles Jewelers is seeking a Service Coordinator to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
A Service Coordinator duty is to provide excellent customer service – following up on after sales service and follow the repair process from start to finish. They must work to ensure customer satisfaction. CJ Charles Jewelers Service Coordinators are asked to share the quality standards and collection information with their clients and assist in maintaining the aesthetic quality of the Boutique.
A Service Coordinator is required to have a strong understanding of Customer Services needs and customer priorities, excellent computer skills and strong attention to detail with the ability to handle multiple tasks simultaneously. A Service Coordinator needs to have the ability to establish and maintain effective relationships with customers and gain their trust and respect – excellent interpersonal and communication skills are a must. At this time, we are not sponsoring work visas. Applicants must have valid work authorization for employment is the USA.
KEY RESPONSIBILITIES
Service Sales Achievement:
• Consistently achieve and/or exceed the monthly service targets.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• Negotiate and handle objections with ease
• Monitor Inventory levels of parts and maintain orders as needed
Client Relationship Management:
• Cultivate new and existing client relationships through exceptional service, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building effectively
• Appropriately resolve client issues/concerns and escalate as needed to Management
• Client networking events
Daily Operations:
• Understand and comply with all security and operational policies and procedures of CJ Charles Jewelers
• Assist with daily set-up and breakdown of the boutique
• Daily status checks on open repair tickets and parts – updating clients on any delays
• Daily shipping and receiving of all Service Department related items
Required Experience:
• 2 to 5 years of previous experience in luxury retail, service or hospitality environment
• General knowledge of jewelry & watches
Technical Skills:
• Ability to work in a fast-paced retail store environment
• Computer and internet Savvy
• MS Office experience required
Personal Skills/Abilities:
• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
Being an Ambassador of CJ Charles Jewelers:
• Uphold CJ Charles image by maintaining professional demeanor at all times
• Self-Starter with Team-Player approach
• Must be available to work retail hours including weekends/nights and to travel for trainings, client events, conferences…
Purveyors of fantasy, CJ Charles has been a Californian institution since 1986. Family owned and operated, all team members make it a mission to fulfill our tagline, Exceeding the Extraordinary.
We are authorized dealers for the most distinguished watch brands available: Cartier, Panerai, Jaeger-LeCoultre, IWC, Omega, Breitling, and Nomos Glashutte, as well as extraordinary fine jewelry crafted on-site by our Master Jeweler.
CJ Charles proudly operates Boutiques for Panerai, IWC, Omega and Jaeger-LeCoultre, offering the most exclusive fine timepieces to our San Diego community.
Our boutiques in Prospect St. in La Jolla are home to our watch service center, where you can find our watchmakers hard at work repairing all manner of fine timepieces. Our watch repair in San Diego services are always high-quality, affordable, and simplified so that you can have that favorite watch functioning and returned to your wrist.
Salary :
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