SERVICE COORDINATOR

Description

Best One Tire & Service / S&S Firestone, Inc. is a trusted leader in providing top-quality products and services to trucking companies and related industries in the Louisville, KY area. We are currently seeking a Service Coordinator to join our Louisville team.

This is a customer-facing role that plays a key part in delivering an exceptional service experience. As the Service Coordinator you will be responsible for greeting customers, documenting their service needs, and creating work orders. You will also dispatch jobs to the appropriate technicians, handle tire sales via phone for customer pick-up, and schedule truck service appointments.

Duties performed in this position include, but are not limited to:

• Work efficiently in a fast-paced environment while managing multiple tasks.
• Handle customer invoicing and process service and sales work orders.
• Dispatch and schedule service technicians based on workload and availability.
• Manage inventory for commercial tire products and related parts.
• Interact with customers in-person and over the phone in a professional manner.
• Maintain a working knowledge of commercial tire brands to assist with sales and service.
• Monitor and manage open repair and service orders to ensure timely completion.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Address and resolve customer concerns to maintain a high level of satisfaction.

We Offer:

• Competitive compensation, starting at $21.00/hr, based on experience
• Full-time, permanent position, with weekly pay, and bonus
• Schedule: Monday - Friday, 7:30 am - 5 pm, No weekends! 
• Health Benefits: Medical, Dental Vision, Life insurance, and more
• Health Savings Account (HSA)
• 401K Retirement Plan with Company Match
• Paid Vacation (PTO) & Holidays
• Employee assistance program
• Employee discounts
• An Equal Opportunity Employer
• Drug Free Workplace

Requirements

Experience & Qualifications

• High school diploma or equivalent; additional education or technical training is a plus
• Previous experience in customer service, dispatching, parts or service coordination (tire, diesel, heavy equipment, farm equipment, earthmoving, OTR or trucking industry preferred)
• Basic understanding of commercial tire products and services, or willingness to learn
• Proficient with computers and basic office software (Microsoft Office, point-of-sale systems, etc.)
• Excellent verbal and written communication skills
• Valid driver’s license; good standing with no more than 3 violations in 3 years
• Physically able to lift and move 75–100 pounds. Forklift experience required.

Skills & Abilities

• Strong attention to detail and accuracy in processing work orders and invoices
• Comfortable handling customer concerns and providing solutions in a professional manner
• Ability to work in a fast-paced, customer service-oriented environment
• Strong organizational skills with the ability to multitask and prioritize
• Reliable, punctual, and a strong team player

About S&S Tire: S&S Firestone, Inc, headquartered in Lexington, KY, has grown to one of the largest independent tire dealerships in the country. S&S currently operates 14 full-service commercial locations, 13 wholesale distribution centers, and 2 Bandag retread facilities across 10 Southeastern states. The company employs more than 600 people and operates a fleet of over 300 service and delivery vehicles. In 2024, S&S Tire celebrated its 50th year in business and has consistently been recognized by both Modern Tire Dealer and Tire Business magazines as a leader in the industry. To see more about S&S Tire visit their website at www.sstire.com 

Apply now to join our team today!