Service Coordinator

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

Summary of Responsibility:

HFO Midwest is a division of Morris Group, Inc., one of the largest machine tool distribution networks in North America. It is a regional distributor of CNC machine tools, tooling and accessories, and related engineering and support services. HFO Midwest is seeking an ambitious and conscientious Service Coordinator. This role will provide exciting opportunities to work for a dynamic company in a fast-paced, growing industry. The Service Coordinator will provide the highest level of service to our customers regarding work order entry, dispatching Field Service Technicians, and data/system management. This person will interface with customers over the phone, via email and provide information to our customers when necessary.

What You Will Contribute:

• Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service


• Ensure timely and efficient delivery of our services to our customers


• Monitor service requests and assign technicians to appropriate jobs


• Communicate with customers to schedule appointments and provide updates on service status


• Maintain accurate records of service requests, work orders, and customer interactions


• Collaborate with other departments to ensure efficient and timely service delivery

Other Functions:

• Perform related duties as required

The duties listed above are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications & Competencies:

• Good interpersonal skills as well as some sort of customer service background


• Ability to remain polite and helpful even when under pressure or extremely busy


• Strong attention to detail


• Proficiency in Microsoft Suite and other related business programs: types at least 40 wpm


• A mechanical aptitude with the ability to comprehend drawings and charts


• Previous experience in manufacturing is a plus, but not a requirement

What’s in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary


• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance


• 3+ Weeks’ Vacation to Start


• 10 Company Paid Holidays


• 401(k) retirement plan with company contribution


• Tuition reimbursement


• Employee appreciation events and perks


• Employee Assistance Program

Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.


• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.


• Ability to sit for prolonged period of times.


• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.


• Ability to frequently use hands and arms.


• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.


• Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Requisition ID# 1250B