Service Coordinator

Company: PDI Health - A National Portable X-Ray Provider

Job location: Brooklyn, NY
 

Job Overview:
PDI Health is seeking a dedicated and reliable Service Coordinator (Dispatcher) to work in our fast paced environment helping to coordinate the routing of our technologists to our client locations to provide Portable X-ray and Ultrasound services. The ideal candidate should possess outstanding organizational skills, be extremely thorough, have the ability to multitask, and communicate effectively to ensure efficient operations and outstanding service delivery.

Responsibilities:
1. **Routing and Dispatching**: Effectively route technologists to various locations based on service requests. Monitor and manage the dispatch of services, ensuring timely response and efficient route planning.
2. **Communication**: Act as the primary point of contact for technologists in the field. Provide clear and accurate information about service locations, patient information, and scheduling adjustments.
3. **Scheduling**: Coordinate daily schedules for technologists, ensuring optimal allocation of resources. Be flexible and adaptive, capable of adjusting schedules and routes based on emergencies or unforeseen circumstances.
4. **Customer Service**: Occasionally communicate with nursing home staff or patients' families to provide information, clarify instructions, or resolve scheduling issues. Maintain a professional and empathetic communication style at all times.

Qualifications:

• Medical terminology is a plus.
• Excellent organizational and multitasking skills.
• Outstanding communication abilities, both written and verbal.
• Basic computer skills.
• Ability to work in a high-pressure, fast-paced environment.
• Familiarity with healthcare and privacy regulations is a plus.
• Bilingual Spanish (preferred).

#exec