Service Coordinator

Service Coordinator

Location: Joplin, MO
Status: Full-Time | In-Office with Travel Required
Department: Private Duty & Consumer Directed Services (CDS)

Are you a highly organized, compassionate professional who thrives on helping others and keeping things running smoothly behind the scenes? Phoenix Home Care & Hospice is seeking a Service Coordinator to join our team! This role plays a vital part in supporting clients and caregivers within our Private Duty Care and Consumer Directed Services (CDS) programs.

If you enjoy a fast-paced environment, value relationship-building, and are ready to make a real difference in your community, we encourage you to apply today.

What You’ll Do:

• Serve as a professional representative of Phoenix with clients, caregivers, and the community
• Manage and process intake paperwork for new Private Duty Care clients
• Coordinate start-of-care logistics in collaboration with the Care Coordinator
• Support ongoing monthly case management duties for CDS
• Assist with electronic visit verification (EVV) compliance and visit accuracy
• Maintain up-to-date, clear, and accurate client records
• Conduct frequent in-home visits with clients across multiple counties
• Prepare and submit timely documentation and reports per policy guidelines
• Participate in community outreach and marketing events and initiatives
• Support general clerical tasks and assist with resolving client or caregiver concerns
• Attend in-services, staff meetings, and quality assurance activities

What You Bring:

• Minimum age: 21 years
• High school diploma or equivalent required
• Supervisory experience preferred
• Experience in an office setting required
• Ability to work independently while staying organized and detail-oriented
• Strong communication skills with the ability to conduct client interviews professionally
• Ability to manage multiple tasks in a fast-paced environment
• Previous home care experience is highly preferred

Physical Requirements:

• Frequent sitting, standing, walking, and manual dexterity
• Occasional lifting up to 50 lbs and pushing/pulling over 100 lbs
• Occasional reaching above shoulder level
• Must be able to drive for business-related travel

Why Join Phoenix?

• A supportive, mission-driven culture focused on compassion and care
• Opportunities for professional growth and development
• Make a real impact in the lives of those we serve every day

Our Mission

At Phoenix Home Care & Hospice, we believe in offering New Beginnings to both our clients and our team. Our care is guided by Christ-like values of compassion, honesty, and patience, and our staff is the heart of everything we do.

Apply today and join a team that truly cares.
Phoenix Home Care & Hospice — where your work matters.