Service Coordinator

The Service Coordinator to work with Service Manager to effectively process jobs, coordinate technicians, maintain parts information, and communicate with customers on service status and updates, and other tasks as needed. Assist with day to day data entry and other necessary projects.

 PAY RATE:
$24-$27/Hour (depending on experience) 

Responsibilities:

• Manage all aspects of a job ticket including planning, scheduling, coordination, communication, implementation, and service ticket closeout
• Update all tech notes and appropriate documents to each service ticket in Sedona
• Order parts for service tickets
• Collect necessary information from technicians to bill service tickets
• Answer customer service calls, quote service rates, answer overflow customer service requests
• Troubleshoot customer issues over the phone
• Follow up with customers with install or service dates via phone and email
• Complete billing in a timely manner
• Manage service ticket queue to ensure service calls are conducted within 48 hours
• Ability to manage the service schedule and service technicians to ensure maximum productivity
• Contact vendors to get RMA’s, ensure proper forms and info is filled out and put with appropriate shipping forms and label and are sent out in a timely manner
• Process returns in Sedona by removing items from a job, creating a return to a vendor or transferring to the warehouse, etc
• Sort and distribute mail, forwarding invoices and checks to our corporate office
• Other duties as assigned

 Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

• Ability to work with customers and employees in a professional manner
• High Degree of Accuracy
• Ability to work efficiently & effectively other office members
• Previous experience with Word, Excel and able to utilize internal technology (Email, Scanner, Copier, Calculator) and navigate the Internet
• High School Diploma or equivalent (College Degree Preferred)
• Previous administrative work (1-3 years)