Service Coordinator

Northwest Hills Chevrolet GMC Cadillac, part of the Sullivan Automotive Group in Torrington, is seeking well qualified individual to join our service team. Our service department is growing fast and in need of a Service Coordinator. The ideal candidate will thrive in a fast-paced and professional workplace. Having a Great attitude and working as part of a team is a top priority.

Northwest Hills Chevrolet GMC Cadillac is family owned and operated. The Sullivan Automotive group represents 8 different brands for sales and service. Servicing our clients throughout Hartford and Litchfield county, our customer's satisfaction is the top priority. 

Job Requirements

• Schedules service for customers either in person or on the phone to ensure prompt and accurate diagnosis of any problem


• Cashier customers upon completion of their repairs


• Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations


• Ensures that required documentation is complete and is in compliance with regulations and standards


• Greets all customers entering the service area with a friendly, professional attitude, answering any questions and/or directing them to the appropriate person or location


• Verifies customer appointments and all relevant customer information (name, VIN, tag number, mileage, etc.)


• Arranges service or repair and sets expectations for cost and completion


• Greets all customers in a warm, sincere, and helpful manner


• 1 year previous experience preferred.


• Confident and professional phone manner


• Strong computer and Internet skills


• Inside sales experience is a plus


• Strong record of positive customer satisfaction results

Benefits

• Clean, professional and work environment


• Paid vacation and personal time


• Medical, Dental & Vision Insurance


• 401k Plan


• Health Savings Account


• GM Dealership Employee Pricing

Work Days:

• Monday to Friday


• Potential for Weekends as needed