Service Coordinator

Position Summary:
We are looking for a highly organized and customer-focused Service Coordinator to join our service team. This position plays a key role in ensuring a smooth and efficient experience for our service customers by handling communication, scheduling, and follow-ups. If you have any questions about this position, please give Jessica Burkhart a call at 931-538-7000.

Key Responsibilities:

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  Answer incoming service calls and text messages professionally and promptly

  
  


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  Schedule service appointments accurately in our system

  
  


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  Reach out to customers when special-order parts have arrived to schedule follow-up appointments

  
  


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  Respond to all online service appointment requests in a timely manner

  
  


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  Provide excellent communication between customers and the service department

  
  


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  Support the service team with general administrative tasks as needed

  
  

Qualifications:

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  Prior customer service or service department experience preferred

  
  


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  Excellent communication skills (phone, text, and email)

  
  


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  Strong organizational and time management abilities

  
  


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  Comfortable using scheduling software and dealership management systems

  
  


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  Friendly, professional demeanor and a team-first attitude

  
  

What We Offer:

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  Full-time, consistent schedule

  
  


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  Health, dental, and vision insurance

  
  


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  Earned paid time off and 401(k) with company match