Description of the Role:
As a Service Coordinator, serves as the primary liaison between customers and the service department. This role is responsible for providing exceptional customer service, accurately assessing vehicle service needs, coordinating repairs with technicians, and ensuring a positive customer experience from check-in through vehicle delivery.
Customer Service & Communication
Greet customers promptly and professionally upon arrival
Listen to customer concerns and document vehicle service needs accurately
Explain recommended maintenance and repair services in a clear and transparent manner
Provide accurate estimates of cost and completion time
Maintain consistent communication with customers regarding service status and updates
Service Coordination
Open and close repair orders in the dealership management system (DMS)
Coordinate vehicle inspections and repairs with service technicians
Review completed work and ensure all services were performed correctly
Ensure warranty, recall, and maintenance services are processed properly
Schedule service appointments efficiently to maximize shop productivity
Sales & Upselling
Recommend preventative maintenance and additional services when appropriate
Meet or exceed individual and department sales and CSI goals
Educate customers on manufacturer-recommended services
Administrative & Compliance
Maintain accurate service records and repair documentation
Ensure all work orders comply with manufacturer and dealership policies
Follow all safety, legal, and dealership procedures
Maintain confidentiality of customer and dealership information
High school diploma or equivalent (required)
Previous automotive service advisor or related experience (preferred)
Strong customer service and interpersonal skills
Excellent verbal and written communication abilities
Ability to work in a fast-paced, team-oriented environment
Basic computer skills and experience with dealership software (ADP/CDK/Reynolds preferred)
Valid driver’s license with acceptable driving record
Ability to stand and walk for extended periods
Occasional lifting up to 25 lbs
Exposure to typical automotive service shop conditions
Competitive pay structure (hourly and/or commission-based)
Health, dental, and vision benefits (if applicable)
Paid time off and holidays
401(k) or retirement plan options
Employment with Prestige Collection is at-will, which means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable New Jersey law. Nothing in this job description creates a contract of employment or guarantees continued employment.
Prestige Collection is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, marital status, national origin, ancestry, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law, including the New Jersey Law Against Discrimination (NJLAD).
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