Service Coordinator

Open Position: Service Coordinator

About the company:

Established in Raleigh, NC in 1971, Piedmont Service Group is a privately held energy efficiency and facilities services company focused exclusively on helping commercial, industrial, institutional, and government organizations operate and maintain their buildings in a safe, healthy, and efficient manner.

Our offices located across the Carolinas and Virginia allow us to serve our clients with a team of local accredited and licensed professionals. Piedmont is committed to building lasting relationships with the customers we serve and fully understanding our customers’ needs to provide the best solution for each client.

Due to continued growth, Piedmont Service Group is adding an additional Service Coordinator to the team.

As a Service Coordinator for Piedmont Service Group, a commercial HVAC company, your primary objective is to utilize the dispatch software to effectively maintain work schedules for service representatives and ensure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them including type of coverage, which services are included, and which services are billable.

• Daily coordination of Service Technicians to perform scheduled maintenance and repairs to ensure customer commitments are met
• Daily, weekly, and monthly scheduling of all Technicians
• Daily interaction with customers to meet their needs as well as Service Managers, Field Supervisors, Technicians, Parts Coordinator, Service Accountant, and Sales Reps to facilitate meeting Customer's needs
• Quoting repair work to customers and follow-up procedures
• Work with the A/R Department on current Customer status
• Working with the Project Manager on warranty issues
• Other tasks, such as evaluating and ordering office supplies, mail, and reception
• All other duties as assigned

Piedmont Service Group is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or status as a protected veteran.

Benefits include:

• Medical, Dental and Vision
• Life & AD&D insurance
• Short and Long term disability
• 401(k) / profit sharing
• Paid Time Off
• Company Vehicle

 Job Requirements

• Computer literate and technology savvy. Proficient in Microsoft Suite (especially Excel and Word)
• Excellent verbal/written communication skills
• Excellent customer service and phone skills
• Able to understand technical terminology and mechanical processes
• Key2Act (Wennsoft) and MobileTech software experience a plus
• Strong organizational skills
• Ability to multi-task, detail-oriented and have an outgoing/positive attitude