Service Coordinator

At Blue Sky Plumbing Heating and Electric, we are committed to providing exceptional service and creating a positive and fulfilling work environment for our employees. We value hard work, dedication, and fostering a collaborative culture. We are currently seeking a reliable and detail-oriented Install/ Service Coordinator/Assistant to join our dynamic team. 

Position Overview: 

The Service Coordinator/Assistant will play a critical role in ensuring smooth coordination and communication between the salesmen, field professional team, customers, and internal departments. The ideal candidate will be highly organized, customer-focused, and able to work in a fast-paced environment. 

Essential Duties and Responsibilities: 

We are a fast-paced, fun company looking for a friendly and outgoing person to perform  

duties such as: 

• Managing a multi-line phone system. 

• Managing technician schedules and coordinating service line schedules. 

• Coordinate ordering equipment and supplies as needed via internal warehouse.  

• Pulling permits, Backflow certifications, and ensuring all required documentation is in order. 

• Data entry, invoicing, and filing 

• Assisting with special projects for leadership. 

• Supporting day-to-day operations with a positive, can-do attitude. 

• Providing the 5-star experience from all points of contact through Blue Sky Plumbing. 

Key Responsibilities: 

• Assist with scheduling and coordinating service line schedules and scheduling continued work.  

• Communicate with customers to confirm appointments, answer questions, and  

address any concerns. 

• Work closely with the field professional staff, salesmen to understand customer needs and ensure the Proper materials and equipment are available for installation. 

• Coordinate with the Service leadership team to ensure smooth execution of each job. 

• Update and maintain service line schedules, tracking progress and providing  

necessary updates to clients and management. 

• Support the management team with administrative tasks as needed, including  

maintaining records and reports. 

• Assist your team in moving up calls as needed to fill the schedule board. 

• Scheduling work sold by technicians and working directly with the warehouse to order material for sold jobs. 

• Relay accurate information to technicians, ensuring proficient, quality customer experience, and dispatching technicians appropriately. 

• Work with service department managers and install coordinator to ensure first calls for next day are assigned and structured for max capacity. 

• Previous experience in a coordinator, assistant, or administrative role preferred. 

• Strong organizational skills and attention to detail. 

• Excellent communication skills (both verbal and written). 

• Ability to multitask and prioritize in a fast-paced environment. 

• Customer service-oriented with a problem-solving attitude. 

• Proficient with Microsoft Office Suite and scheduling software. 

• High school diploma or equivalent. 

• Service Titan experience preferred 

• Three Kaiser Medical Plans to select from with a 100% Company Paid Option
• Dental & Vision Insurance
• Voluntary Life Insurance & Accident Coverage options
• Company Paid Short Term Disability, Long Term Disability & Basic Life
• Employee Assistance Programs
• 401K Plan with 3% Company Match
• Paid Vacation & Paid Sick Time
• Maternity & Paternity Pay
• Bereavement Pay
• Company Paid Gym Membership, Costco Membership & Chiropractic Care
• Company Paid Uniforms Provided
• Tool Account Program

Blue Sky Plumbing is an Equal Opportunity Action Employer.