Service Coordinator

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

The Goodwill EARN/Work Ready holistic program identifies ways to serve the entire family through multigenerational activities. The Service Coordinator is the main point of contact and support for Goodwill EARN & Work Ready participants. This position will provide strength-based, holistic case management services related to all aspects of a participant’s life, including assessing family strengths and barriers, goal planning, service coordination, and support accessing resources and referrals. The Service Coordinator will collaborate with the EARN/ Work Ready team to ensure participants receive services that best meet their needs.

Duties will also include but are not limited to:

• Collect comprehensive information about participants and their families such as existing supports, childcare, transportation, housing, education, criminal background, employment, medical and mental health treatment, substance use, barriers, strengths, and goals.
• Assist participants in setting life goals and specific and measurable plans to achieve their goals.
• Maintain up-to-date knowledge of community resources as they relate to the needs of Goodwill EARN/ Work Ready participants.
• Collaborate with participants, EARN/Work Ready team, and other appropriate parties to ensure the appropriate services are delivered to program participants.
• Advocate for participants and families, so that their voices and priorities are fairly considered.

External Hiring Range: $37,960.00 up to $39,478.40/year

Schedule: Hybrid schedule some flexibility to work remote. Monday through Friday (8:00 a.m. – 4:00 p.m.) Schedule can vary depending on department needs.

Travel: Local travel may be required.

• High school diploma or equivalent AND 4 years of experience required. OR
• Associate degree AND 2 years of experience required. OR
• Bachelor’s degree AND No experience required.

Required Experience: Experience locating resources and services for at-risk and/or vulnerable population required. Experience should include some or all of the following: goal Planning, supporting clients with issues related to poverty, childcare, transportation, food and housing insecurity, basic needs, unemployment, underemployment, criminal backgrounds, mental health and D&A issues, ID/DD.

Required Degree(s): Human Services, Psychology, Rehabilitation Science, Social Work, or related degree.

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH).

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