Service Coordinator

Job Description:

Salary: $43,000-45,000/year

Service Coordinator 

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking, and family-owned company where creativity is encouraged? Are you goal-driven? Then the Service Coordinator position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. 

As a Service Coordinator, you will be responsible for informing customers about the various programs available. This position also provides information and referrals to access community resources. While assisting customers, this position will perform basic secretarial work, including data entry, conducting phone calls, and filing. 

Successful Elements 

• Promote all programs and services available to customers/jobseekers 

• Determine individual customer job readiness needs and assist customers with accessing workshops, employment opportunities, and training interests online 

• Address all customer identified needs and barriers with appropriate resolution plans and expected outcome achievement dates in customers’ plans 

• Assess customers’ activity in the programs to ensure compliance with standards 

• Assist jobseekers with building skills, including resume and cover letter writing, interview preparation, and computer skills 

• Maintain accurate data collection and timely progress updates in the appropriate tracking systems 

Education and Experience Requirements 

• High school diploma required; associate degree or some college preferred 

• Experience in recruitment, customer service, and/or placement services  

• Demonstrated telephone, computer, written, and verbal communication skills 

• Strong organizational, prioritization, and problem-solving skills 

• Ability to work effectively in a team environment while maintaining flexibility to meet contract and operational needs 

• Proficient in Microsoft Office applications 

• Bilingual is a plus 

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Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support! 

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.