Service Coordinator

Allegiant Generator Services is Hiring a Service Coordinator!

Location: Katy, TX
Schedule: Monday–Friday
Pay Rate: $55,000 - $65,000 per year
Employment Type: Full-Time
Work Location: On-Site
Reports To: Operations Manager

Overview

Allegiant Generator Services is seeking a highly organized and customer-focused Service Coordinator to join our team in Katy, TX. This role serves as the communication hub between customers, service technicians, estimators, vendors, and management to ensure preventative maintenance, repairs, and service operations run smoothly.

The ideal candidate is detail-oriented, technology-savvy, and comfortable managing multiple priorities in a fast-paced service environment. You will play a critical role in maintaining customer satisfaction, coordinating preventative maintenance schedules, tracking service workflows, and supporting daily operations.

This is a full-time, office-based position located at our Katy headquarters.

Responsibilities

Customer Communication & Service Coordination

• Serve as the primary point of contact for preventative maintenance customers.
• Respond to customer inquiries, service requests, and scheduling questions.
• Provide customers with service status updates and scheduling information.
• Draft and distribute post-service summaries based on technician reports.
• Maintain professional communication with customers, vendors, technicians, and internal team members.
• Coordinate customer notifications regarding upcoming service visits.

Preventative Maintenance Program Management

• Schedule preventative maintenance visits according to customer agreements.
• Maintain future preventative maintenance schedules within the Field Service Management (FSM) platform.
• Monitor upcoming maintenance requirements and proactively schedule services.
• Assist with customer service agreement management and renewal opportunities.

Job Tracking & Workflow Management

• Track pending jobs, recommended repairs, and service opportunities.
• Follow up on open estimates and customer decisions.
• Move approved work from "Pending" to "Ready to Schedule" status.
• Monitor work-in-progress reports and identify items requiring follow-up.
• Ensure all service documentation is accurate and complete.

Scheduling & Operations Support

• Assist with technician scheduling and calendar management.
• Coordinate scheduling priorities and emergency service requests with the Operations Manager.
• Communicate schedule updates and changes to customers and technicians.
• Escalate operational concerns and complex customer issues when necessary.

Team Collaboration

• Work closely with Operations, Estimating, and Field Service teams.
• Ensure all stakeholders remain informed regarding job status, schedule changes, and customer needs.
• Support continuous improvement initiatives and customer experience enhancements.

Must Have

• 2+ years of experience in service coordination, dispatching, scheduling, customer service, or operations support.
• Advanced proficiency with Microsoft Outlook.
• Proficiency with Microsoft Excel.
• Strong computer and web-based software skills.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Exceptional attention to detail.
• Strong organizational, time-management, and prioritization skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Ability to work effectively in a fast-paced service environment.
• Ability to work on-site in Katy, TX, Monday through Friday.

Nice to Have

• Experience in power generation, electrical contracting, industrial services, HVAC, mechanical services, or a related field.
• Experience using CRM, ERP, or Field Service Management software.
• Basic understanding of generators, power systems, or electrical components.
• Experience supporting field service operations.
• Ability to quickly learn new software platforms.

• Competitive salary
• Full-time, stable employment
• Company-issued laptop
• Company-issued mobile phone
• Professional office environment
• Career growth opportunities within a growing organization
• Exposure to the power generation and industrial service industry
• Collaborative and supportive team culture
• Opportunity to make a direct impact on customer satisfaction and operational success